OPTIMALISASI PENANGANAN SURAT PENGADUAN MASYARAKAT KE DPR RI

Ahmad Budiman
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Abstract

Maximizing the handling of public complaints to the House, whether received by mail or through media online or “SMS Aspiration” has shown significant results. However, this condition is not comparable with the ability of the of the House to follow up the complaints which is still less than expected. Thus the maximizing the follow up of the public complaints letters is an urgent matter in the parliament, which can be conducted by the complementary bodies of the house to form a special committee or working team to deal with all complaints come from public.

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References

Andy Ramses dan La Bakry (ed), Politik dan Pemerintahan Indonesia, Penerbit Masyarakat Ilmu Pemerintahan Indonesia, Jakarta, 2009.

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Bagian Pengaduan Masyarakat Setjen DPR RI, Laporan Tahunan Pengaduan Masyarakat Tahun 2005-201.

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Laman:

Bintan Saragih, “Strategi Memasukkan Fungsi Representasi dalam Undang-Undang SUSDUK dan Tata Tertib DPR RI”, http://www.parlemen.net/privdocs/ce1afab30b15fe1ad693c01275b3791e.pdf diakses tanggal 7-9-2012.

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